Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

• motivationresearch.org;
• Center for Motivation Research Inc;
• our research, education, publication, field pathway, project and program activities;
• research essays, articles, reports, field notes, media releases, white papers, presentations, videos, publications and downloadable resources;
• contact pages, enquiry pages, collaboration pages, partnership pages, media pages, registration pages, checkout pages, confirmation pages and access pages;
• research enquiries, collaboration enquiries, partnership enquiries, media enquiries, interview enquiries, event enquiries and general contact forms;
• online events, live sessions, masterclasses, workshops, webinars, forums, screenings, meetings, courses, programs, memberships and related broadcasts;
• digital products, written materials, workbooks, prompts, worksheets, companion materials, recordings, replays, transcripts, downloads and private access pages;
• network websites, project websites, member portals, course portals and related access platforms operated by us;
• payments, purchases, donations, grants, sponsorships, project support, patron support or other contributions where applicable;
• newsletter, launch, campaign, event, program and organisation update sign-ups;
• customer support, access, refund, cancellation and technical enquiries;
• cookies, analytics, embedded video services, meeting platforms, webinar platforms, payment platforms, form tools and website security tools; and
• other websites, pages, platforms or services operated by us in connection with Center for Motivation Research Inc or our related work.

This Privacy Policy should be read together with our Terms and Conditions and any specific privacy notices, consent forms, research participation information, program terms, event terms, checkout terms, membership terms or service terms that apply to a particular activity.

2. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not.

Examples may include your name, contact details, payment-related information, organisation details, role, enquiry details, registration details, research participation details, form responses, reflection responses, project context, purchase records, technical information and communications with us.

3. What personal information we collect

We may collect different kinds of personal information depending on how you interact with us.

Information you provide directly may include:

• your name;
• contact details;
• billing details;
• organisation, company, school, church, community, institution or group details;
• role, leadership context, professional background, academic background, project context, business context or research interest;
• contact form, enquiry form, research form, collaboration form, partnership form, media form, event form, support form or feedback form details;
• registration details for events, webinars, forums, workshops, courses, programs, memberships or related services;
• research participation details, interview details, survey responses, field notes, case details, feedback responses or contributed observations, where you choose to provide them;
• publication, speaking, media, interview, partnership, sponsorship, collaboration or licensing enquiries;
• project proposals, documents, questions, ideas, feedback, testimonials or comments you choose to send to us;
• donation, grant, sponsorship, contribution, purchase or support details, where applicable;
• access request details;
• support, refund, cancellation or technical enquiry details;
• newsletter, event, campaign, project or organisation update sign-up details;
• communications you send to us; and
• any other information you choose to provide through our websites, forms, platforms, events, programs, publications, calls or communications.

Information collected automatically may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring website;
• pages visited;
• date and time of visit;
• website, article, publication, registration, checkout, confirmation, access page or download interaction information;
• video, replay, livestream or embedded player interaction information where available;
• meeting, webinar, course, portal or streaming platform usage information where available;
• cookie identifiers;
• approximate location information;
• security logs;
• analytics information;
• traffic source and campaign information; and
• standard web log information.

Information collected from third parties may include:

• payment status, transaction ID, refund status, subscription status or purchase information from payment processors;
• form submission information from form providers;
• email subscription, reminder, automation or communication information from email platforms;
• video viewing, livestream, replay or embedded player information from video hosting services;
• event registration, attendance, chat, replay access or participation information from webinar, meeting or streaming platforms;
• calendar, scheduling or booking information from calendar or scheduling platforms;
• course, member, portal, community or access information from platform providers where applicable;
• analytics information from analytics providers;
• security and spam-prevention information from website security providers;
• referral, event, campaign, affiliate, partner, sponsor, grant or collaboration information from authorised partners; and
• other information provided to us by service providers, platforms, partners, collaborators or persons authorised by you.

4. How we collect personal information

We may collect personal information when you:

• visit or use our website;
• read, download, access or interact with our publications, videos, recordings, essays, articles, reports, resources or digital materials;
• submit a contact form, enquiry form, research form, collaboration form, partnership form, media form, support form, registration form or feedback form;
• subscribe to a newsletter, event list, project update list, campaign list, publication list or organisation update list;
• register for, purchase, attend, stream, view or participate in an event, webinar, workshop, course, forum, screening, program, membership, live session or replay;
• participate in a research-related activity, interview, survey, field conversation, feedback process or case-study process;
• make or discuss a payment, purchase, donation, grant, sponsorship, contribution or project support arrangement;
• communicate with us by form, email, phone, video call, message, platform, portal, correspondence or other means;
• interact with embedded video, forms, payment pages, analytics tools, event platforms, meeting platforms, course platforms, member platforms or third-party services on our websites;
• participate in surveys, campaigns, promotions, programs, events, community spaces, public discussions or private discussions;
• request technical support, access help, refunds, cancellation assistance, replay access or other assistance; or
• otherwise deal with us.

We may also collect information from third-party service providers that help us operate our websites, forms, registrations, payments, digital access, livestreams, video access, course platforms, member portals, communications, analytics, security, publications, programs, customer support or research and education activities.

5. Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information for purposes connected with operating Center for Motivation Research Inc and our related services.

These purposes may include:

• providing access to our website and services;
• responding to contact, research, collaboration, partnership, media, event, support, refund, access and technical enquiries;
• administering publications, downloads, resources, newsletters, events, programs, registrations, memberships, access pages and digital products;
• processing payments, purchases, donations, grants, sponsorships, contributions, subscriptions and refunds where applicable;
• delivering access instructions, confirmations, calendar information, reminders, replays where available, recordings and follow-up communications;
• administering research participation, interviews, surveys, field conversations, contributed materials and research-related communications;
• reviewing proposals, collaboration enquiries, partnership enquiries, licensing enquiries, media enquiries and project enquiries;
• providing technical support and access support;
• maintaining records of enquiries, registrations, purchases, attendance, access, participation, communications and support requests;
• operating, protecting, improving and optimising our websites, programs, publications, platforms and services;
• performing analytics and measuring website, publication, event, replay, campaign, program and audience engagement;
• understanding aggregate research interests, publication interests, program participation, project engagement and service effectiveness;
• maintaining website security and preventing misuse, fraud, spam, unauthorised access or unauthorised sharing of restricted materials;
• sending marketing communications where permitted by law;
• administering surveys, promotions, campaigns, project updates, organisation updates, events or offers;
• complying with legal obligations;
• resolving disputes;
• enforcing our Terms and Conditions and other agreements;
• protecting our rights, property, users, participants, partners, collaborators and services; and
• any other purpose disclosed to you at the time of collection or otherwise permitted by law.

6. Anonymity and pseudonymity

Where practical and lawful, you may choose not to identify yourself or to use a pseudonym when dealing with us.

However, anonymity or pseudonymity may not be practical where we need to verify identity, respond to a specific enquiry, process a payment, issue a receipt, provide event access, provide program access, administer a membership, manage a booking, handle a complaint, comply with legal obligations, protect rights, or provide a personalised service.

If you choose not to provide requested personal information, we may not be able to provide some services, access, responses, registrations, support, receipts or communications.

7. Payment, donation, grant and support information

Payments for programs, events, memberships, digital products, recordings, replays, resources, consultations, project support, donations, grants, sponsorships, contributions or related services may be processed by third-party payment providers.

We do not intentionally store complete credit card numbers on our own website servers. Payment information is generally collected and processed by third-party payment processors.

We may receive and store limited transaction information, such as your name, billing details, transaction ID, product or service purchased, donation or contribution details, support arrangement, payment status, refund status, chargeback information, purchase date and contact details.

Payment processors may collect, store and process your payment information in accordance with their own terms and privacy policies.

If a payment, donation, grant, sponsorship or support arrangement is connected with a particular project, event, program, publication or collaboration, we may use related information to administer that relationship, provide receipts, maintain records, comply with legal obligations, respond to enquiries and manage communications.

8. Research, publication and contributed information

Center for Motivation Research Inc may invite or receive information connected with research, education, publication, interviews, surveys, case studies, field observations, program feedback, leadership experience, motivational experience, execution experience, personal reflection, organisational context, or related themes.

Research-related or contributed information may be collected through forms, interviews, surveys, emails, calls, events, programs, member spaces, partner discussions, public comments, media enquiries, feedback requests or other communications.

We may use research-related or contributed information to understand enquiries, assess potential collaborations, prepare publications, develop educational materials, improve programs, identify themes, conduct internal analysis, prepare de-identified or aggregated insights, respond to you, maintain records and comply with legal obligations.

Unless a separate written consent form, participant information statement, ethics protocol, confidentiality agreement or written agreement applies, please do not submit confidential, sensitive, client, employee, medical, legal, financial, trade secret or third-party information unless you are authorised to provide it and are comfortable with how it may be handled under this Privacy Policy.

Where we use information publicly, we take reasonable steps not to publish identifying personal information without appropriate permission, unless the information has already been provided publicly or publication is otherwise permitted by law.

We may use aggregated or de-identified information to understand motivation, meaning, will, feedback, leadership formation, execution patterns, program effectiveness, audience interests, research themes and service development. Aggregated or de-identified information is not intended to identify you personally.

9. Network websites, programs and related services

The Center may operate or support multiple websites, projects, brands, programs and pathways connected with our research and education work.

These may include AQMeets, Leadership Counselling, Self-Actualization Quest Counselling, iLifeChange, MetaMotivations, iLeadership Forum, iReawaken, DeINCEPTION, partner portals, member portals, research pages, publication pages, contact pages, event pages and related websites.

If you use a related website, project, program, portal, membership, course, event, counselling-related pathway, film-related pathway, forum, challenge, or digital product, we may collect and use personal information to provide access, administer registrations, process payments, deliver materials, respond to enquiries, provide support, manage communications, maintain records and comply with legal obligations.

Separate privacy notices or terms may apply to specific websites, projects, programs, purchases, memberships, events or services. If separate privacy terms apply, they should be read together with this Privacy Policy.

10. Sensitive information and reflective material

Our work may touch on motivation, meaning, will, feedback, leadership formation, self-actualization, meaningful execution, responsibility, work, relationships, faith, philosophy, suffering, desire, habits, identity, business pressure, personal formation and life direction. You may choose to provide information that could be sensitive.

Sensitive information may include information about health, religious beliefs, philosophical beliefs, racial or ethnic origin, sexual orientation, political opinions, membership of associations, or other sensitive matters.

Please do not provide sensitive information unless it is necessary for your enquiry, participation, support request, research contribution, reflection, event contribution, program use or communication.

If you choose to provide sensitive information to us, including through forms, research responses, reflective responses, program exercises, event questions, interviews, chat messages, support requests or other communications, you consent to us collecting, using, storing and disclosing that information for the purpose for which you provided it, and for related purposes reasonably necessary to provide services, respond to you, administer access, conduct research-related work, comply with law, protect rights, or manage our relationship with you.

We do not seek to collect sensitive information unnecessarily. Unless expressly agreed in writing, our services are not medical, psychological, psychiatric, counselling, therapeutic, legal, financial, crisis or emergency services.

11. Live events, online events and recordings

Our services may include live online sessions, workshops, webinars, interviews, forums, meetings, streamed sessions, screenings, recordings, replays, group discussions, chat features, questions, comments, surveys or other interactive elements.

If you register for or participate in a live session or event, we may collect information such as your registration details, attendance details, event access details, chat messages, submitted questions, comments, technical participation data, livestream access information, replay access information and follow-up engagement information.

We may record live online sessions or events. If you choose to appear on camera, speak, ask a question, post in chat, submit comments, participate in discussion, or otherwise contribute, your name, image, voice, comments, questions or other participation may be captured in a recording or replay.

Where practical, we may provide ways to participate without appearing on camera or being publicly identified.

You should not share personal, sensitive or confidential information in group settings, chat messages, live questions, comments, event discussions or public participation features unless you are comfortable with that information being seen, heard, stored or processed in that setting.

Replay access, recordings and post-session materials may not always be available. Where replays are available, access may be subject to registration status, purchase status, access period, platform availability, technical limitations and any applicable terms.

12. Cookies, analytics and embedded services

We may use cookies, pixels, tags, scripts, log files and similar technologies to operate our websites, remember preferences, improve user experience, protect website security, measure traffic, understand audience behaviour, support embedded video, process forms, operate registrations and access, and assess campaign performance.

Cookies are small files placed on your device that allow a website or service provider to recognise your browser or device.

We may use cookies and similar technologies for:

• website functionality;
• form, registration, checkout and access functionality;
• event reminder and calendar functionality;
• security and fraud prevention;
• spam and bot protection;
• analytics and performance measurement;
• embedded video, livestream, replay or resource playback;
• remembering preferences;
• campaign and traffic measurement;
• affiliate or referral tracking, where used;
• advertising or remarketing, where used; and
• improving website, program, publication and service performance.

Third-party services embedded in or connected to our websites may also use cookies or collect technical information. This may include video hosting providers, webinar or meeting platforms, payment processors, analytics providers, form providers, scheduling tools, calendar tools, security tools, social media platforms, member portals, course platforms, email platforms, affiliate platforms or advertising platforms.

You can disable or manage cookies through your browser settings. If you disable cookies, some parts of our websites, forms, checkouts, event access, program access or services may not function properly.

13. Direct marketing

We may send you marketing communications about Center for Motivation Research Inc, our publications, events, projects, programs, research updates, AQMeets, Leadership Counselling, Self-Actualization, iLifeChange, iLeadership Forum, iReawaken, DeINCEPTION, related resources, campaigns, products or services where permitted by law.

Marketing communications may be sent by email or other electronic means.

You may unsubscribe from marketing communications by using the unsubscribe link provided in our emails, where available, or by contacting us through our Contact page.

We may still send you non-marketing communications where reasonably necessary, including enquiry responses, registration confirmations, event reminders, payment notices, donation or support receipts, access instructions, calendar details, purchase confirmations, replay notices, technical notices, support replies, legal notices, security alerts, service updates and administrative messages.

We do not sell your personal information to advertisers or data brokers.

14. Who we disclose personal information to

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• our officers, employees, contractors, volunteers and authorised representatives;
• website hosting providers;
• website security providers;
• WordPress plugins and form providers, including form-management services;
• payment processors and checkout providers;
• subscription, billing, donation, grant, sponsorship or support platforms where applicable;
• course, member, portal, onboarding, community or customer access platforms;
• video hosting, streaming and replay providers;
• webinar, meeting, event, livestream or replay platforms;
• email marketing, reminder, automation and communication providers;
• calendar, booking and scheduling providers;
• analytics providers;
• affiliate, referral or campaign tracking providers, where used;
• customer support and administration systems;
• cloud storage and document-management providers;
• research collaborators, event partners, project partners, publication partners, campaign partners or education partners where relevant and appropriate;
• facilitators, moderators, coaches, counsellors, advisers, interviewers, researchers, contractors, editors, designers, producers, technical support personnel or support personnel who assist with delivering our work;
• professional advisers, including lawyers, accountants, insurers and consultants;
• service providers who help us operate our websites, payments, communications, forms, events, access, recordings, resources, digital products, research activity, publications, programs, community spaces, member portals or services;
• persons or organisations authorised by you;
• government agencies, regulators, law enforcement bodies, courts or other persons where required or permitted by law;
• anyone to whom our assets, operations, rights, services, or part of our organisation are transferred, assigned, restructured or otherwise dealt with, subject to applicable law; and
• other persons where disclosure is reasonably necessary to protect our rights, property, users, participants, partners, collaborators, services, security or legal interests.

We require service providers to handle personal information only for authorised purposes and to take reasonable steps to protect it, where appropriate and practicable.

15. Overseas disclosure

Some of our third-party service providers may store, process or access personal information outside Australia.

These providers may be located in, or operate from, countries including the United States, the United Kingdom, the European Union, Canada, New Zealand, Singapore, or other countries where our providers, platforms, processors, hosting services, payment systems, analytics services, email systems, event platforms, video platforms, streaming platforms, member portals, course platforms, community platforms, subscription platforms or technology suppliers operate.

Where required by law, we take reasonable steps to ensure that overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles.

However, privacy protections in other countries may differ from those in Australia. By using our services and providing personal information to us, you acknowledge that your information may be processed, stored or accessed in Australia and in other countries where our service providers operate.

16. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include administrative, technical, physical and personnel measures, website security tools, restricted access, service-provider controls, password protection, encrypted connections where available, access controls, account controls, portal permissions and other reasonable safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

You are responsible for maintaining the security of your own devices, browsers, passwords, accounts, email access, calendar access, access links, livestream links, replay links, private documents and internet connection.

You should not share your login details, access links, private pages, restricted resources, replay links, research materials, confidential correspondence or private communications with another person unless we have expressly authorised that sharing.

17. Data retention

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, administering enquiries, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, enforcing agreements, handling refunds or chargebacks, administering access, managing programs, supporting research-related activity and protecting our rights.

The period for which we retain information may vary depending on the type of information and the reason it was collected.

Contact records, enquiry records, research participation records, interview records, publication records, collaboration records, partnership records, support records, registration records, purchase records, payment records, donation or support records, event records, recordings, replays, attendance records, chat records, submitted questions, reflection responses, program records, subscription records, cancellation records and access records may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a shorter retention period is stated or required by law.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

18. Notifiable data breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the breach.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach that is likely to result in serious harm.

19. Accessing, correcting or deleting personal information

You may request access to personal information we hold about you by contacting us through our Contact page.

We may need to verify your identity before providing access or making corrections.

In some circumstances, we may not be able to provide access to all information, including where refusal is permitted or required by law. If we refuse access, we will explain why, where reasonable and legally appropriate.

If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may ask us to correct it.

You may also request deletion of personal information where legally available. We may not be able to delete information where we are required or permitted to retain it for legal, accounting, dispute-resolution, security, fraud-prevention, contractual, administrative, research integrity, publication, archival, insurance, governance or legitimate organisational reasons.

In some cases, we may not be able to delete enquiry records, research records, publication records, event records, recordings, replays, chat records, submitted questions, reflection responses, transaction records, donation or support records, subscription records, cancellation records, support records, legal records, or records reasonably necessary to administer access, resolve disputes, protect rights, maintain proof of transactions, manage services, or comply with law.

20. Withdrawal of consent and marketing opt-out

Where we rely on consent to handle personal information, you may withdraw consent by contacting us, subject to legal, contractual and technical limitations.

Withdrawing consent may affect our ability to provide some services to you, including enquiry responses, research participation, registration, event access, program access, portal access, replay access, digital materials, support or communications connected with Center for Motivation Research Inc.

You may opt out of marketing communications using the unsubscribe link provided in our emails, where available, or by contacting us through our Contact page.

Opting out of marketing communications does not automatically cancel any membership, subscription, trial, event registration, program access, paid service, support arrangement or account. Cancellations must be completed through the cancellation method made available to you or by contacting support where applicable.

21. Children and minors

Our website and services are generally intended for adults.

We do not knowingly permit children under 13 to create accounts, register for services, make purchases, or submit personal information through our websites.

If a person under 18 uses our website or services, a parent or legal guardian is responsible for supervising that use and ensuring the minor’s use is appropriate.

If you believe a child has provided personal information to us without appropriate consent or supervision, please contact us through our Contact page.

22. Third-party links and websites

Our websites and services may contain links to websites, platforms, resources, payment pages, video platforms, event platforms, meeting platforms, replay pages, course portals, member portals, partner pages, social media pages or services operated by third parties.

Third-party websites and services are not controlled by us. We are not responsible for their privacy practices, content, availability, security, terms, policies or actions.

The privacy policies and terms of those third-party websites and services may differ from ours. You should read them before using those websites or services.

23. International users

If you access our website or services from outside Australia, you understand that your personal information may be collected, used, stored, disclosed or processed in Australia and in other countries where our service providers operate.

Additional privacy rights may apply depending on your location. Where required by applicable law, we will take reasonable steps to respond to valid privacy requests.

24. Complaints

If you believe we have breached the Privacy Act, the Australian Privacy Principles, or this Privacy Policy, or if you have concerns about how we have handled your personal information, please contact us through our Contact page.

Please include enough information for us to understand and assess your complaint.

We will acknowledge your complaint within a reasonable time and may request further information from you.

We aim to respond to privacy complaints within a reasonable period and, where practicable, within 30 days.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

25. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated Privacy Policy will apply from the date it is published on our website, unless otherwise stated.

We encourage you to review this Privacy Policy periodically so that you remain aware of how we handle personal information.